Quick Answers to Common Questions

Q: How do I prepare my dirty laundry for pickup?

For your first order, place your dirty laundry in a clean, disposable trash bag for pickup. Your freshly laundered items will be returned in a Daily Towels laundry bag, which you’ll use for future pickups.

• Salons: Each bag fits approximately 20 folded towels.
• B&Bs and Spas: Each bag fits up to 10 sheets or full-size towels.
• Need an extra bag? Let us know!

Q: How much does the service cost?

• Salon Laundry: $20 per bag (20 towels per bag).
• Sheets: $45 per bag (20 sheets per bag).
• No hidden fees—just a simple, flat rate!

You can adjust your delivery frequency in your customer portal or contact us for assistance.

Q: What if I use more than 20 salon towels per day?

If you need more than 20 towels daily, you can:

• Add an extra pickup day to your subscription.
• Order additional laundry bags as needed.

Q: Are there any additional fees?

No! Unlike other services, we never charge extra fees for delivery or service. You only pay for what you order—no surprises.

Q: Can I put more than 20 towels or sheets in one bag?

Each bag is designed to hold 20 towels or 10 sheets comfortably. If you have more, please:

• Add an extra bag to your order OR
• Schedule an additional pickup day

Q: Can I subscribe for just one pickup per week?

Yes! If you only need service once a week, just select your preferred pickup day.
For example:

• If you work Wednesdays only, we’ll pick up your laundry Wednesday evening (before 6 PM) and deliver it back the following Wednesday morning (before 12 PM).

Q: When will my clean laundry arrive?

• We deliver within 1 business day of pickup.
• Delivery is between 8 AM – 6 PM.
• If you need a specific delivery time or have restricted building access, let us know!

Q: Where do you deliver?

We deliver directly to your salon suite, loft, or spa. Our team brings your fresh laundry right to your doorstep for a hassle-free experience. Need special delivery instructions? Just ask!

Q: Do I need to be present for pickup or delivery?

Nope! Just leave your laundry bag hanging on your door or a designated hook.

• For peace of mind, text us a photo when your bag is ready.
• We’ll send you a confirmation photo when we pick up and deliver your laundry.

Q: What items do you wash?

We specialize in salon and spa linens, including:
✔ Towels
✔ Sheets

Check our sign-up page for full details and pricing!

Q: Need your laundry sooner?

Upgrade to express "RUSH" service for faster turnaround! 🚀